BioPlus, a leading specialty pharmacy, was acquired by Elevance Health (formerly Anthem) to serve as its dedicated specialty pharmacy arm. The acquisition brought major operational transitions, from system migrations to cultural shifts, and challenged teams to maintain continuity while onboarding into the new infrastructure.

At the center of these changes was Steffini Matthews, Director of Sales Operations. With nearly 15 years at BioPlus, she witnessed the company evolve from an agile, independent team to part of one of the largest health networks in the U.S.

Challenges

Before integrating iorad into their training workflows, BioPlus faced several challenges in delivering consistent and scalable training across their expanding workforce:

Limited Access to Core Systems

Following the acquisition by Elevance Health, BioPlus transitioned to new electronic medical record (EMR) platforms that were not browser-based. Due to IT restrictions, many employees couldn't access these systems, making it difficult to create or deliver workflow training using conventional tools.

Outdated, Static Training Documentation

Training content was primarily delivered through Word documents, PowerPoints, and screenshots. These materials lacked interactivity, were difficult to maintain, and quickly became outdated—especially during rapid system changes.

Steffini:

"We were using Word docs and PowerPoints with screenshots. Everything was static and quickly outdated."

Scaling Training Amid Organizational Growth

As BioPlus expanded from a small to medium-sized company into a division of a national healthcare organization, the traditional one-on-one training methods became unsustainable. The increase in remote work and team size necessitated a more scalable and consistent training approach.

Solution

To overcome these challenges, BioPlus adopted iorad to bring consistency, interactivity, and efficiency to their enablement workflows.

Simulated, Interactive Tutorials

BioPlus used iorad to convert static, manual guides into interactive simulations that mimicked real actions in Salesforce and other web-based platforms. These step-by-step tutorials allowed new hires to learn by doing—improving retention, building muscle memory, and minimizing reliance on one-on-one shadowing.

Steffini:

"We totally revamped our training. Now, we say: here’s your module, go through it, and come back with questions if needed."

Standardized Training Across a Distributed Team

With over 150 people across inside and outside sales, plus extensive support roles, BioPlus needed a scalable way to deliver consistent instruction. iorad enabled asynchronous learning across regions and time zones, allowing team members to revisit tutorials at their own pace and refresh their knowledge on demand.

Multi-Format Delivery for Flexible Learning

iorad’s ability to instantly generate tutorials in multiple formats (PDF, video, scroll, or simulation) made it easy to publish training into TalentLMS, BioPlus’s existing platform. This flexibility supported diverse learning preferences and simplified LMS management during a time of major transition.

Future-Ready Content Amid System Changes

Even as BioPlus’s corporate training shifts toward Workday, existing iorad modules remain relevant and accessible. The platform's lightweight embedding options allow teams to retain control of their content, regardless of backend changes or system migrations.

Results & Impact

BioPlus’s use of iorad delivered tangible results across their training programs during a complex post-acquisition transition.

Streamlined Onboarding

iorad helped BioPlus reduce the time and effort needed to train new hires. Instead of repetitive one-on-one walkthroughs, teams could assign interactive modules that standardized the onboarding experience and saved hours of manual coaching.

Improved Consistency Across Teams

With iorad tutorials embedded in TalentLMS, every sales rep—whether remote or onsite—received the same baseline training. This helped eliminate knowledge gaps and ensured a more unified, reliable sales process.

Empowered, Self-Directed Learning

Team members could revisit tutorials at any time, reinforcing their understanding without having to rely on a manager or trainer. This autonomy boosted confidence and productivity, especially in a hybrid, post-acquisition environment.
Steffini:

“It’s helpful because it simulates what you’d be doing. It’s more memorable than scrolling a seven-page document.”

Key Takeaways

Simulation-Based Learning Replaces Manual Training

By replacing static screenshots and live shadowing with iorad’s interactive simulations, BioPlus made Salesforce training more efficient and engaging. Reps could learn by doing, building muscle memory and reducing reliance on 1:1 coaching.

Centralized Access Through LMS Integration

With tutorials embedded directly in TalentLMS, training became easy to find, consistent across roles, and available on-demand. Learners could revisit modules at any time, improving retention and reducing support overhead.

Scalable Across Teams and Use Cases

iorad’s flexibility allowed BioPlus to scale training beyond just the sales org. Teams across departments reused and adapted existing tutorials, accelerating knowledge transfer without duplicating effort.

Supports Compliance in Regulated Environments

Operating in a highly regulated healthcare space, BioPlus used iorad to deliver standardized, audit-friendly training that didn’t require sandbox environments, ensuring readiness without compromising system access protocols.