HomeTrust Bank’s commitment to operational excellence and customer satisfaction is exemplified through its employee training programs. With a large and diverse team, along with ever-evolving products, it is crucial to ensure that staff are well-prepared and efficient. Michelle Pressley, Senior Retail Learning Specialist, oversees the onboarding and continuous education of staff, particularly within the customer care division. In her role, Michelle is tasked with creating training programs that are both effective and scalable to keep up with the bank's evolving processes.

Prior to adopting iorad’s interactive tutorial platform, Michelle faced several challenges in delivering training that would meet these needs.

By integrating iorad’s interactive tutorial platform, Michelle was able to streamline training, shorten onboarding times, and improve employee engagement. The seamless integration of iorad with Home Trust Bank’s existing training systems helped create a more dynamic and hands-on learning experience for employees across all departments.

Challenges

Before implementing iorad, Michelle and her team struggled with several challenges in their training programs:

Lengthy Onboarding Processes
Onboarding new customer care agents took up to six months, which significantly delayed the integration of new employees into the team. This extended onboarding period also put pressure on internal resources and slowed productivity.

Manual and Time-Consuming Training Adjustments
Training videos and content often required constant updates, particularly with voiceovers. Each time there was a product update, Michelle’s team had to manually adjust or re-record training videos. This was not only time-consuming but also delayed the release of updated content, further exacerbating the inefficiencies.

Michelle Pressley (HomeTrust Bank):
"We were spending too much time re-recording videos and editing tutorials. It was incredibly resource-intensive and delayed our ability to release updated training content."

Limited Interactivity in Training
The traditional video tutorials that Michelle’s team relied on were passive learning experiences. Employees could watch content, but they were not actively engaging with the material or practicing what they learned within the platform. This lack of interaction hindered knowledge retention and practical application.

Engagement and Retention Issues
While employees watched training videos, there was no guarantee that they would apply the information in real-world scenarios. Michelle was looking for a solution that would boost engagement, ensure better retention, and allow employees to actively practice what they learned.

Solution

To tackle these challenges, Michelle decided to integrate iorad’s interactive tutorial platform into HomeTrust Bank's training process:

Simulated, Interactive Tutorials

With iorad, employees no longer just watched videos; they actively participated by clicking through product workflows and receiving hands-on, step-by-step instructions. This hands-on approach significantly improved knowledge retention, as employees could practice using the system while they learned. It also made them more confident in applying their new skills in real-life scenarios.

Real-Time Content Updates

iorad allowed Michelle to update tutorials in real time, ensuring that training content always reflected the latest product version. This eliminated the inefficiencies of having to manually update training videos with each new feature release, ensuring the team could quickly deliver relevant and accurate training materials.

Enhanced Learner Engagement

Michelle wanted to make training more engaging. By embedding interactive iorad tutorials into the bank’s learning processes, she was able to foster greater participation from employees. Rather than passively absorbing information, employees could actively work through tutorials, which helped them understand the material more deeply and retain it for longer.

Seamless Integration with Existing Training Platforms

iorad’s tutorials integrated seamlessly into HomeTrust Bank’s existing Seismic learning platform, allowing Michelle to continue managing all training materials in a single, centralized system. This integration ensured that the transition to interactive training was smooth and that employees could easily access tutorials within their established learning paths.

Results & Impact

Since adopting iorad, Home Trust Bank has seen several measurable improvements in their training program:

Increased Engagement

Employees were more engaged with the content as they could actively practice within the tutorial environment. The hands-on learning approach led to higher course completion rates, as employees found the material more engaging and useful in their day-to-day tasks.

Improved Learning Retention

Michelle noticed a significant improvement in her team’s ability to apply new knowledge. The interactive nature of iorad tutorials helped reinforce the learning experience, making it easier for employees to recall and apply what they learned in practical situations.

Higher Employee Satisfaction

Feedback from employees was overwhelmingly positive. Michelle’s team appreciated the more interactive and engaging training, which made them feel more confident in their roles. This increased satisfaction with the training process also helped improve overall employee morale.

Key Takeaways

Interactive Learning Boosts Engagement

By combining video with hands-on tutorials, Michelle was able to increase employee engagement and retention. The active participation encouraged by iorad’s interactive tutorials helped employees apply concepts more effectively, leading to better learning outcomes and higher course completion rates.

Real-Time Content Updates

iorad allowed Michelle to keep training content up-to-date with product changes, eliminating delays caused by manual updates to videos. This real-time adaptability ensured employees always had access to relevant and accurate training materials, reflecting the latest product features.

Improved Employee Satisfaction

The integration of iorad led to higher employee satisfaction, with employees appreciating the interactive learning experience. By engaging directly with the product, employees became more confident in using the bank's systems, contributing to a positive feedback loop and better overall training results.

Scalable Solution

iorad enabled Michelle to scale training content efficiently. As HomeTrust Bank's products and processes evolved, iorad’s flexible platform allowed her to quickly update and expand training materials without overwhelming the instructional design team, ensuring a consistent and high-quality learning experience for all employees.