Kantata, a leading provider of enterprise software for professional services organizations, supports a diverse set of customer education needs across multiple product lines. With over 60 e-learning courses, 300+ demo videos, and a lean internal team, delivering high-quality, up-to-date learning content at scale was becoming increasingly complex to support Kantata's growth.

At the center of this effort is La Dawna Minnis, Senior Instructional Designer at Kantata. With a background in e-learning and content design, La Dawna helps oversee the production of all customer-facing training—from onboarding modules to just-in-time video tutorials. Her goal: reduce production time, improve content consistency, and deliver interactive learning that fits the modern customer journey.

Challenges

Before integrating iorad’s interactive tutorials into their customer education program, Kantata identified several opportunities to scale high-quality, engaging training across its product lines:

Time Intensive Production Cycles

Creating a single training video, from scripting and reviews to editing and final delivery—often took up to six weeks. Outsourcing parts of the process added coordination steps and made it difficult to iterate quickly.

Limited Interactivity in Training Methods

Training was primarily delivered via videos and documentation. Learners could only watch or read. There was no opportunity to click through tasks or practice workflows safely. This lack of hands-on experience limited engagement and learner confidence.

Fragmented Tools and Varied Output

With different team members using a mix of tools like iMovie and Camtasia, which introduced variations in output across training content. Variations in annotations, styles, and transitions reduced content quality and brand cohesion.

Resource Heavy Revision Processes

Even minor script changes required re-recording entire videos. The lack of flexibility meant small updates often became time-consuming.

Solution

To address these challenges, Kantata adopted iorad to drive consistency, interactivity, and speed across their customer education workflows.

Streamlined Production, Faster Turnaround

Kantata brought all production in-house using iorad, cutting content creation time by 30%. What once took six weeks can now be done in just three to four.

Unified Editing & Delivery Platform

iorad gave the team a single tool for capturing, editing, and publishing tutorials, removing inconsistencies and simplifying handoffs.

AI Voiceovers for Persona-Based Learning

To support character-driven content, Kantata used iorad’s AI narration feature, assigning voices to key personas across courses.

Risk-Free, Interactive Simulations

For high-stakes workflows like integration setup where learners can’t experiment in live environments, iorad tutorials created safe, click-through simulations.

La Dawna:

“For complex processes, we don’t want users experimenting in live accounts. The tutorials let them practice safely.”

Always-On Learning for Every Stage

Kantata uses iorad content throughout the customer journey—from formal training to on-demand help. MP4 exports feed a 300+ video library, while embedded tutorials support e-learning modules.

Results & Impact

Kantata’s adoption of iorad has transformed their content development workflows delivering agile and scalable support for users across the customer journey.

30% Faster Content Production

iorad allowed the team to iterate and publish faster—eliminating dependency on external editing and reducing rework.

La Dawna:

“The ability to edit something quickly without re-recording has been a huge time saver.”

More Engaging, Interactive Learning

With iorad’s simulations, Kantata met demand for more hands-on training—without increasing headcount or needing sandbox environments.

Safe Training for Complex Tasks

iorad simulations helped users understand risky processes—like setting up integrations—before acting in live environments.

Key Takeaways

Lean Teams Can Scale with the Right Tools

Kantata's lean team was able to produce high-quality, persona-driven content by consolidating fragmented tools and workflows into one platform.

Consistency Matters Across the Customer Journey

Unified visual styles, narration, and delivery formats helped maintain Kantata's brand integrity and training consistency across multiple product lines and learner touchpoints.

Interactive Tutorials Fill Critical Gaps

For products without sandbox access, iorad tutorials provided a safe, simulated environment bridging the gap between theory and application without exposing users to risk.

Microlearning is a Must for Modern Learners

Kantata’s shift to short, targeted tutorials aligned with how users actually learn solving immediate problems without requiring them to sit through long-form courses.

Repurposable Content Creates Efficiency

The ability to export tutorials in multiple formats (MP4, embed, step-by-step) meant Kantata could reuse the same content across LMSs, video libraries, and interactive learning tools maximizing reach with minimal rework.